Our Commitment to Our Guests

Covid-19 Update – June 2020

Bearing in mind the COVID-19 virus, our priority, as it has always been, is the well-being, the safety, and the health of our guests, team members, and business partners. For nearly 30 years, we at the Alion Beach Hotel have dedicated our efforts to provide high quality services and ensure the health of our guests in all areas of operation.

As we welcome you back to the Alion, we are highly committed to establish a safe environment in accordance to the protocols and guidelines issued by the World Health Organization and Cyprus Ministry of Health with regards to COVID-19. A risk assessment in terms COVID-19 was conducted by our Health & Safety consultants resulting in revised operation manuals such as the Emergency plan and the Prevention of Spread of Infection (POSI) plan to encompass COVID-19 handling procedures.
We would like to assure you that all the aforementioned protocols and guidelines are now deeply engrained in our hotel operations so as to keep our guests, business partners, team members, and the wider community safe and healthy.
We consider it our duty to inform you on the measures undertaken to ensure that our guests will be safe and have peace of mind during their stay at the Alion Beach Hotel.
The following outlined preventive measures have been applied with the aim of covering all aspects of the hotel operation.

Team members

We are proud to announce that all our team members have participated in seminars approved by the Cyprus Ministry of Health regarding Covid-19, and we are ready to react according to our emergency plan in case of a suspected and/or confirmed case of COVID-19.

Innovative Cleaning Technologies

Enhanced technology, particularly electrostatic sprayers, is used to sanitise surfaces throughout the hotel. Ultraviolet light technology is used to disinfect rooms via an UVC ozone generator, which will ensure shock treatment for integral room disinfection.

Public Areas

All touch-and-go surfaces in our public and high-traffic areas (restrooms, halls, corridors, lifts, etc.) will be systematically cleaned with antiseptics by our dedicated staff. Doors and windows in all public areas will regularly be open during the day to allow the circulation of fresh air.

Hand Sanitiser/Antiseptic

Hand sanitiser/antiseptic stations are present in all sanitary facilities, at the hotel entrances, at front desks, at our restaurants and bars, in the elevator banks, in meeting rooms, and other common areas.

Social Distancing

Directional signage is displayed in public areas to remind guests to maintain social distancing and reduce incidental face-to-face interaction. Furthermore, partitions at the check-in area will provide an extra level of security for our guests and our associates.

Guest Rooms

Prior to every guest check-in, a thorough cleaning and disinfection process will take place (read under Innovative Cleaning Technologies).
Our guest rooms, especially all frequently touched surfaces, will be cleaned with hospital-grade disinfectants on a systematic basis. Doors and windows in every guest room will be open during the guest room cleaning to allow the circulation of fresh air.
Rooms will be cleaned using suitable disinfectants only when guests are out of their rooms, as recommended by the Cyprus Ministry of Health’s protocol.
Approved face masks will be available in the rooms for guest usage.

All non-essential items such as mini-bar facilities, magazines, decorative pillows and covers will be removed from all rooms.

Our team members will wear personal protective equipment, which will be changed after the cleaning of each room.

All hard surfaces and frequently used items, such as switches and remote controls, will be disinfected regularly on a daily basis.

Restaurant and Bars

Hand sanitiser / antiseptic stations are available at the entrances of each one of our restaurant and bars.
Protective gloves will be mandatory when using serving utensils, which will be limited to a live cooking station and individual portion buffet areas.
All equipment and utensils will be replaced every 20 minutes.
Set time for dining will be applied in all restaurants.
All restaurants and bars areas will ensure a 1.5 – 2 meters distancing between tables.
Signs will stipulate the maximum number of persons in our restaurants and bars.
All our restaurants will dispose single use table clothes and napkins.
All hard surfaces will be disinfected as soon as guests finish their dining.
Team members will wear personal protective equipment at all times.

Maintenance

Any guest room maintenance will take place only by an appointment and when the guests are absent from their room.
Maintenance members will wear personal protective equipment at all times.
All work areas will be always disinfected before and after the maintenance task has been undertaken.

Armonia Spa & Wellness

All therapy treatments will be by appointment only.
Spa members will wear personal protective equipment at all times.
All non-essential items such as magazines, decorative pillows and covers will be removed from all treatment and relaxing rooms.
Spa treatment room cleaning will take place only when guests complete their treatment by using appropriate disinfectants as per protocols set by the Cyprus Ministry of Health.
Prior and after to a guest treatment, an intensive cleaning and disinfection process will take place. Toilets will be disinfected every hour.

Swimming Pools and Surrounding Areas

Our hotel has the advantage to provide in each room personal sunbeds and umbrella during the hotel stay. Thus, every sunbed will be disinfected every morning.

Sunbeds will be placed to ensure a 1.5-2 meters distancing.

Signs will indicate the maximum number of persons in each one of our swimming pools.

Guests should respect social distancing measures when using the hotel pools.

Guests must take a shower and must disinfect their feet in foot baths before the use of the swimming pools.

Guests are obliged to follow the rules of personal hygiene, which are outlined in the swimming pools areas (washing of hands, personal bathroom cleaner and the use of slippers in changing rooms).

Mobile App Technology

We are in the process to apply a mobile app for check-in and check-out. The mobile app will be used by our guests in order to check in, access their room and place their orders irrespective of their location in the hotel.
Guests using a QR scanner app can use our QR codes to read all restaurant and bar menus.

Action plan

The Management Team has established an action plan tailored to the situation and implement it in accordance with the recommendations of local and national public health authorities with the aim to prevent cases, effectively manage cases, and mitigate impact among clients and staff, including cleaning and disinfection of rooms occupied by any ill person/s.
The plan will be updated when necessary as a consequence of new guidance, procedures, or regulations issued by pertinent authorities.

Alion Beach Hotel has established a Crisis Emergency Team, which includes Senior Management members.

Management members has participated in an extensive training program regarding suspected or confirmed cases of COVID-19. As a pioneer in the hotel industry, we acknowledge the consequences resulting from COVID-19. Therefore, we implement adamantly all the appropriate measures to safeguard that our valuable guests will enjoy their holidays safely and with peace of mind.
In closing, we would like to assure you that the Alion Beach Hotel has taken the opportunity to redefine, update, and modify wherever necessary, all our health and safety measures. Moreover, we will stay updated and implement all the latest advice from the World Health Organisation (WHO), the European Centre for Disease Control and Prevention (ECDC) and the Cyprus Ministry of Health.
We assure you that your holidays with us will be safe and filled with inspiring moments, as always.

The Alion Beach Hotel Team