Our Commitment to Our Guests
Bearing in mind the COVID-19 virus, our priority, as it has always been, is the well-being, the safety, and the health of our guests, team members, and business partners. For 30 years, we at the Alion Beach Hotel have dedicated our efforts to provide high quality services and ensure the health of our guests in all areas of operation.
As we welcome you back to the Alion, we are highly committed to establish a safe environment in accordance to the protocols and guidelines issued by the World Health Organization and Cyprus Ministry of Health with regards to COVID-19. A risk assessment in terms COVID-19 was conducted by our Health & Safety consultants resulting in revised operation manuals such as the Emergency plan and the Prevention of Spread of Infection (POSI) plan to encompass COVID-19 handling procedures.
We would like to assure you that all the aforementioned protocols and guidelines are now deeply engrained in our hotel operations so as to keep our guests, business partners, team members, and the wider community safe and healthy.
We consider it our duty to inform you on the measures undertaken to ensure that our guests will be safe and have peace of mind during their stay at the Alion Beach Hotel.
The following outlined preventive measures have been applied with the aim of covering all aspects of the hotel operation.
Team members
We are proud to announce that all our team members have participated in seminars approved by the Cyprus Ministry of Health regarding Covid-19, and we are ready to react according to our emergency plan in case of a suspected and/or confirmed case of COVID-19.
Innovative Cleaning Technologies
Enhanced technology, particularly electrostatic sprayers, is used to sanitise surfaces throughout the hotel. Ultraviolet light technology is used to disinfect rooms via an UVC ozone generator, which will ensure shock treatment for integral room disinfection.
Public Areas
All touch-and-go surfaces in our public and high-traffic areas (restrooms, halls, corridors, lifts, etc.) will be systematically cleaned with antiseptics by our dedicated staff. Doors and windows in all public areas will regularly be open during the day to allow the circulation of fresh air.
Hand Sanitiser/Antiseptic
Hand sanitiser/antiseptic stations are present in all sanitary facilities, at the hotel entrances, at front desks, at our restaurants and bars, in the elevator banks, in meeting rooms, and other common areas.
Social Distancing
Directional signage is displayed in public areas to remind guests to maintain social distancing and reduce incidental face-to-face interaction. Furthermore, partitions at the check-in area will provide an extra level of security for our guests and our associates.
Guest Rooms
Prior to every guest check-in, a thorough cleaning and disinfection process will take place (read under Innovative Cleaning Technologies).
Our guest rooms, especially all frequently touched surfaces, will be cleaned with hospital-grade disinfectants on a systematic basis. Doors and windows in every guest room will be open during the guest room cleaning to allow the circulation of fresh air.
Rooms will be cleaned using suitable disinfectants only when guests are out of their rooms, as recommended by the Cyprus Ministry of Health’s protocol.
Our team members will wear personal protective equipment, which will be changed after the cleaning of each room.
All hard surfaces and frequently used items, such as switches and remote controls, will be disinfected regularly during the day.
Restaurant and Bars
Hand sanitiser/ antiseptic stations are available at the entrances of each one of our restaurant and bars.
All equipment and utensils will be replaced every 20 minutes.
All restaurants and bars areas will ensure adequate distancing between tables.
Signs will stipulate the maximum number of persons in our restaurants and bars.
All hard surfaces will be disinfected as soon as guests finish their dining.
All staff in the hotel will wear masks at all times, it is obligatory for guests to do in all public spaces, both indoors and outdoors. Masks can only be removed when at your table.
Maintenance
Any guest room maintenance will take place only by an appointment and when the guests are absent from their room.
Maintenance members will wear personal protective equipment at all times.
All work areas will be always disinfected before and after the maintenance task has been undertaken.
Armonia Spa & Wellness
All therapy treatments will be by appointment only.
Spa members will wear personal protective equipment at all times.
Spa treatment room cleaning will take place only when guests complete their treatment by using appropriate disinfectants as per protocols set by the Cyprus Ministry of Health.
Prior and after to a guest treatment, an intensive cleaning and disinfection process will take place. Toilets will be disinfected every hour.
Swimming Pools and Surrounding Areas
Our hotel has the advantage to provide in each room personal sunbeds and umbrella during the hotel stay. Thus, every sunbed will be disinfected every morning.
Sunbeds will be placed to ensure a 1.5-2 meters distancing.
Signs will indicate the maximum number of persons in each one of our swimming pools.
Guests should respect social distancing measures when using the hotel pools.
Guests must take a shower and must disinfect their feet in foot baths before the use of the swimming pools.
Guests are obliged to follow the rules of personal hygiene, which are outlined in the swimming pools areas (washing of hands, personal bathroom cleaner and the use of slippers in changing rooms).
Mobile App Technology
We are in the process to apply a mobile app for check-in and check-out. The mobile app will be used by our guests in order to check in, access their room and place their orders irrespective of their location in the hotel.
Guests with a smartphone will be able to scan QR codes to read all restaurant and bar menus.
Action plan
The Management Team has established an action plan tailored to the situation and implement it in accordance with the recommendations of local and national public health authorities with the aim to prevent cases, effectively manage cases, and mitigate impact among clients and staff, including cleaning and disinfection of rooms occupied by any ill person/s.
The plan will be updated, when necessary, as a consequence of new guidance, procedures, or regulations issued by pertinent authorities.
Alion Beach Hotel has established a Crisis Emergency Team, which includes Senior Management members.
Management members has participated in an extensive training program regarding suspected or confirmed cases of COVID-19. As a pioneer in the hotel industry, we acknowledge the consequences resulting from COVID-19. Therefore, we implement adamantly all the appropriate measures to safeguard that our valuable guests will enjoy their holidays safely and with peace of mind.
In closing, we would like to assure you that the Alion Beach Hotel has taken the opportunity to redefine, update, and modify wherever necessary, all our health and safety measures. Moreover, we will stay updated and implement all the latest advice from the World Health Organisation (WHO), the European Centre for Disease Control and Prevention (ECDC) and the Cyprus Ministry of Health.
We assure you that your holidays with us will be safe and filled with inspiring moments, as always.
Due to regular changes in and evolution of Covid19 protocols, guest conduct rules, changes to travel restrictions, hotel facilities, and some guest activities are subject to change without notice. Imagery and messaging may not accurately reflect current destination experiences, offerings, features, or activity/entertainment programs.
The Alion Beach Hotel Team